Last updated: 31 August 2026
This policy explains how [[公司法定名称]] ("we", "us") collects, uses, stores and discloses personal information when you use vapau.com. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What we collect
- Order information — your name, email address, phone number, billing address and delivery address.
- Order records — the products you buy, order totals, and correspondence about your order.
- Technical information — IP address, browser type and pages visited, collected automatically by our web server and security provider.
- Age confirmation — a record that you confirmed you are 18 or over, stored as a cookie in your browser and re-confirmed every 7 days.
We do not collect or store credit card numbers. We are not able to see your card details at any point.
2. How we collect it
Directly from you when you place an order or contact us. Technical information is collected automatically when you visit the site.
3. Why we use it
- To process, pack and deliver your order
- To send order confirmations and delivery updates
- To answer enquiries and handle returns or warranty claims
- To meet our record-keeping obligations under Australian tax law
- To detect and prevent fraud and site abuse
We do not use your personal information for marketing unless you have separately opted in, and you may withdraw that consent at any time.
4. Who we share it with
We disclose personal information only to the parties needed to run the store:
- Delivery carriers — your name, delivery address and phone number, so your parcel can be delivered.
- Our email delivery provider (Brevo, formerly Sendinblue) — your email address and order details, so order emails can be sent.
- Cloudflare, Inc. — our content delivery and security provider, which processes technical request data.
- Our bank — payment reference details when you pay by PayID or bank transfer.
- Professional advisers and authorities — where required or permitted by law.
We do not sell your personal information.
5. Overseas disclosure
Some of the providers above store or process data outside Australia, including in the United States and the European Union. By using the site you consent to this disclosure. We take reasonable steps to ensure these providers handle your information appropriately.
6. Cookies
- Age confirmation — records that you confirmed you are 18+. Expires after 7 days.
- Shopping cart and session — set by WooCommerce so your cart and checkout work.
- Security — set by Cloudflare to identify trusted traffic.
We do not currently run advertising or analytics trackers on this site. You can block or delete cookies in your browser, but the cart and checkout will not work without the WooCommerce cookies.
7. How we store and protect it
Information is stored on our hosting provider's servers and protected by access controls, encryption in transit (HTTPS) and restricted administrator access. No system is completely secure and we cannot guarantee absolute security.
8. How long we keep it
We keep order and transaction records for at least 5 years, as required by Australian taxation law. Other personal information is deleted or de-identified when it is no longer needed.
9. Accessing and correcting your information
You may ask us for a copy of the personal information we hold about you, or ask us to correct it. Email [email protected]. We will respond within a reasonable period, normally 30 days. We may ask you to verify your identity first.
10. Complaints
If you believe we have mishandled your personal information, contact us first at [email protected] so we can try to resolve it. If you are not satisfied, you may complain to the Office of the Australian Information Commissioner (OAIC) — oaic.gov.au, 1300 363 992.
11. Changes
We may update this policy. The current version is always published on this page with its last-updated date.
12. Contact
[[公司法定名称]]
ABN [[ABN 号码]]
[[注册 / 退货地址]]
Email: [email protected]
